Privacy Policy

This Privacy Policy describes how Geoffrey Inc. ("Geoffrey," "we," "our") collects, uses, and shares your personal information when you use our platform, mobile applications, and related services.

We are committed to protecting your privacy and handling your data with transparency and care.

Account Information: Name, email address, phone number, home address, and payment information.

Service Data: Service history, vendor preferences, scheduling information, and communication with your concierge.

Device Information: Device type, operating system, app version, and push notification tokens.

Usage Data: How you interact with our app, features used, and pages viewed.

Access Data: Smart lock access logs for security and audit purposes.

We use your information to provide and improve our services, coordinate service appointments, communicate with you about bookings and updates, process payments, ensure security of your home during vendor access, send the Sunday Briefing (Executive members), and analyze usage to improve our platform.

We share relevant information with service providers to fulfill your bookings (e.g., your name and address). We do not sell your personal information. We may share data with third-party analytics providers, payment processors, and as required by law.

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and secure payment processing through PCI-compliant providers.

Our website uses cookies for essential functionality and, with your consent, for analytics. You can manage cookie preferences through our cookie consent banner or your browser settings. See our Cookie Policy for details.

You have the right to access, correct, or delete your personal information. You can export your data, opt out of marketing communications, and request account deletion through the app or by contacting us. We respond to requests within 30 days.

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 3 years for legal, accounting, and dispute resolution purposes.

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email. Your continued use of the Services after changes constitutes acceptance.

For privacy-related inquiries, contact us at privacy@geoffreyapp.com.